1. Scope

This Policy explains how we collect, use, disclose, and protect personal data of customers and visitors at the Venue and on our digital platforms.

2. Data We Collect

• • Identity/contact details
• • Booking details
• • Payment references (no card storage on our servers)
• • Communications
• • CCTV footage for safety
• • Device data (cookies/analytics)

3. How We Use Data

• • To process bookings/memberships
• • Manage access/safety
• • Take payments
• • Communicate updates
• • Run marketing with consent
• • Comply with legal obligations
• • Improve services

4. Legal Basis

Contract, consent (marketing), legitimate interests (safety, service improvement), and legal obligation.

5. Sharing

Service providers (payment processors, booking/IT), authorities when required, and event partners. We do not sell personal data.

6. CCTV

Used for safety/security. Footage stored securely with restricted access and limited retention unless under investigation.

7. International Transfers

If data is transferred outside the UAE, safeguards consistent with applicable law will be used.

8. Data Retention

Financial/booking records kept per legal/accounting requirements; other data kept as long as necessary for purposes above.

9. Your Rights

Access, correction, deletion, restriction, portability (where applicable), and withdrawing consent for marketing.

10. Security

Administrative, technical, and physical safeguards in place. Report suspected issues immediately.

11. Children

Parental/guardian consent required for minors. We do not knowingly market directly to children.

12. Cookies

We use cookies/analytics. See Cookie Notice for choices.

13. Contact

14. Updates

We may update this Policy. Latest at sportx.ae/privacy.